 |
Management Audits and Operational Assessments
Participated in a merger due diligence review for the proposed Exelon/PSEG merger. Our focus was on the customer service area including the call center. We examined organization and staffing changes that were expected to result from the merger as well as merger synergies and maintenance of and improvement opportunities for performance...(more) |
| |
|
|
Reliability Diagnostic Assessments and Performance OptimizationConducted a distribution system condition assessment for a New England electric utility. This involved reviewing operational and management processes, staffing and performance metrics. As part of this assignment we conducted a field inspection of a sampled portion of the distribution system...(more) |
| |
|
|
Organizational Reviews and Staffing StudiesWe conducted a comprehensive review of workforce adequacy on behalf of the Illinois Commerce Commission for the five regulated investor-owned electric utilities in Illinois. This included MidAmerican Energy, AmerenIP, AmerenCIPS, AmerenCILCO and ComEd...(more) |
